Last Updated: October 12, 2026
Welcome to Yalla Menu. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our restaurant ordering platform, whether for dine-in table ordering, home delivery, car delivery, or store pickup services.
By using Yalla Menu, you agree to the collection and use of information in accordance with this policy. We respect your privacy and are dedicated to maintaining the trust and confidence of our users.
Name, email address, phone number, password, and profile preferences when you create an account on Yalla Menu.
🍽️ Dine-In Orders: Table number, restaurant location, order details, special requests, and timing preferences.
🏠 Home Delivery: Full delivery address, contact number, delivery instructions, landmark details, and preferred delivery time.
🚗 Car Delivery: Vehicle make/model/color, parking location, contact number, and arrival time.
🛍️ Store Pickup: Preferred pickup time, contact information, and special preparation requests.
Credit/debit card details, billing address, transaction history, and payment method preferences. All payment data is processed securely through PCI-DSS compliant payment providers.
IP address, device information, browser type, operating system, app version, cookies, and usage analytics to improve our service and troubleshoot issues.
GPS coordinates and location information (with your explicit permission) to provide delivery services, show nearby restaurants, and estimate delivery times accurately.
To process, prepare, and fulfill your orders across all service types (dine-in, delivery, pickup).
To create, maintain, and manage your account, preferences, and order history.
To securely process transactions, prevent fraud, and maintain financial records.
To respond to your inquiries, resolve issues, and provide assistance.
To analyze usage patterns, optimize performance, and enhance user experience.
To send promotional offers, updates, and personalized recommendations (with your consent).
We may share your personal information with the following parties to provide and improve our services:
⚠️ Important: We will never sell your personal data to third parties for their marketing purposes without your explicit consent. Your trust is our priority.
Under GDPR and UAE data protection laws, you have the following rights regarding your personal data:
Right to Access: Request a copy of all personal data we hold about you, including order history and account information.
Right to Correction: Update or correct any inaccurate or incomplete personal information in your account.
Right to Deletion: Request permanent deletion of your personal data, subject to legal and contractual obligations.
Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format for transfer to another service.
Right to Opt-Out: Unsubscribe from marketing emails, push notifications, and promotional SMS at any time.
Right to Withdraw Consent: Revoke any consent you previously gave for data processing, such as location tracking.
To exercise any of these rights, please contact our Data Protection Officer at support@yala.menu. We will respond to your request within 30 days.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols.
Personal data is stored in encrypted databases with advanced protection against breaches.
Strict role-based access controls ensure only authorized personnel can access user data.
24/7 monitoring systems detect and respond to potential security threats in real-time.
Automated daily backups ensure data recovery in case of system failures.
Regular third-party security audits and penetration testing to identify vulnerabilities.
Yalla Menu uses cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and personalize content. Here's what we use:
🔧 Essential Cookies (Required): Necessary for basic platform functionality like authentication, shopping cart, and security features. These cannot be disabled.
📊 Performance Cookies (Optional): Collect anonymous analytics data to understand how users interact with our platform and identify areas for improvement.
🎯 Marketing Cookies (Optional): Track user behavior to deliver personalized advertisements and promotional content based on your preferences and browsing history.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. For more details, visit our Cookie Policy page.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal, accounting, or regulatory requirements:
Data is retained as long as your account remains active and for business purposes.
Payment and order data retained for 7 years for tax and accounting compliance.
Personal data deleted within 90 days of account closure, except legally required records.
Anonymized usage data may be retained indefinitely for statistical analysis.
When data is no longer needed, we securely delete or anonymize it using industry-standard data destruction methods.
Our platform may contain links to third-party websites, services, or social media platforms (e.g., restaurant websites, payment gateways, social sharing). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Yalla Menu is not intended for use by individuals under the age of 18. We do not knowingly collect, use, or share personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at support@yala.menu, and we will promptly delete such information from our systems.
Your personal data may be transferred to and processed in countries outside the UAE where our service providers and cloud infrastructure are located. We ensure that all international data transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses approved by regulatory authorities.
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of Yalla Menu after any modifications constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to reach out to our dedicated Data Protection Officer: